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REFUND POLICY

1. Overview

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We want you to love your order. If something isn't right, we're here to help. This policy explains when and how you can get a refund or store credit.

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2. Eligibility

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You can request a refund or store credit within 7 days of receiving your order, as long as:

  • The product is unworn, unused, and unapplied — press-on nails that have been worn or tried on cannot be returned.

  • The product is in its original condition and packaging.

  • You can provide clear photos of the product showing its condition.

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We do not offer exchanges. If you'd like a different product, you can request a refund or store credit and place a new order.

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3. How to Request a Refund

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  1. Contact us within 7 days of receiving your order.

  2. Send us photos of the product in its current condition.

  3. We'll review your request and let you know within a few business days if it's been approved or declined.

  4. If approved, you choose whether you'd like a full refund to your original payment method or store credit to use on a future order.

  5. Ship the product back to us using the return instructions we provide.

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4. Return Shipping

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  • You're responsible for the cost of return shipping unless the product is faulty or we sent the wrong item.

  • We recommend using a tracked shipping service. We can't be held responsible for items lost in return transit.

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5. When You'll Receive Your Refund

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  • Refunds are processed once we've received and inspected the returned item. Please allow up to 14 business days for the refund to appear in your account.

  • Store credit is issued once we've received and inspected the returned item and can be used immediately on any future order.

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6. Faulty, Damaged, or Incorrect Items

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If your order arrives faulty, damaged, or isn't what you ordered, contact us within 7 days of delivery with photos showing the issue. We'll offer you the choice of:

  • A full refund, or

  • Store credit, or

  • A replacement (where stock is available).

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In these cases, we'll also cover the cost of return shipping.

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7. Items That Can't Be Refunded

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We can't offer a refund or store credit for:

  • Products that have been worn, applied, or used.

  • Products returned without prior approval from us.

  • Products returned after the 7-day window.

  • Items purchased during a final sale or clearance event (unless faulty).

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8. Late or Missing Refunds

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If you've been approved for a refund and it hasn't arrived within 14 business days:

  • Check with your bank or payment provider — some take extra time to process.

  • If you paid via PayPal, Afterpay, or Klarna, check your account with them directly.

  • If you've done both and still haven't received it, contact us and we'll look into it.

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9. Contact Us

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To start a return or ask a question about refunds, get in touch:

The Nail Form Email: hello@thenailform.com

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We aim to get back to you within 48 hours on business days.

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